Returns & Exchanges

We want you to be completely satisfied with your Carote purchase, which is why we offer a 30-day return window for items in their original condition. If your cookware doesn't meet your expectations, our streamlined process ensures a quick and easy resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all lids, handles, and accessories are included to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund back to your original payment method within 5-7 business days.